How does it work?
Try FRW products with no money down! Pick out products you would like to try and add them to your cart using the "Try Before You Buy $0" check out button.
You will not be charged at checkout. You will then have 5 days after delivery to decide what you’d like to keep and start the return process.
We’ll place a hold on your card for the full order amount for the duration of your trial. You’ll only be charged for the items you keep!
What is the TryNow Period?
Customers have 5 days after delivery to try on items and decide if they would like to keep the item(s).
What is the Return Flow Period?
After the TryNow period has ended, customers have 12 days provided for return shipping and processing.
When will my card be charged if I chose to keep items?
Customers will be charged only for the items kept 17 days after the delivery date. This includes the 5 day TryNow period and the 12 day Return Flow period.
What do I do if I would like to keep all of the items in my order?
If you would like to all of the items in your TryNow order, you don't have to do anything! After the 17 day period has ended your card will be charged for the items you decided to keep.
How do I return items I do not wish to keep?
To start your return you will need your order # and you can start it here.
Why was my card charged before the end of the trial period?
Authorizations are refreshed periodically. when one authorization expires, we re-authorize your card, which ensures we're able to charge your card at the end of the trial period for what you keep. The most recent re-authorization attempt failed, which caused our system to charge your card. You can return any items within our return policy, and we'll issue you a refund.
Was my card charged?
You will only be charged for items you decide to keep at the end of your 17-day trial period. We re-authorize your card every 5 days to ensure we're able to capture the funds if you decide to keep your items at the end of your trial period. This will show up as a 'pending charge' on your statement, but rest assured you will only be charged for the items you keep at the end of your trial period.