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Refund policy
We want you to absolutely _love_ your Freedom Rave Wear gear. If something doesn't fit quite right or isn't what you expected, no stress — our **45-day return window** gives you plenty of time to return for store credit and try something new.
**Quick note:** If your item has a manufacturing defect or quality issue, it may be covered under our [**Lifetime Warranty**](https://freedomravewear.com/pages/lifetime-warranty)—check that page first before starting a return.
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## 1 Eligibility
- **Timeframe:** Return requests must be submitted within **45 days of delivery** (based on tracking confirmation).
- **Condition:** Items must be **unworn, unwashed, with original tags and hygienic liners intact** (where applicable), and in their original packaging.
- **Proof of Purchase:** Your order confirmation or receipt is required.
> _Final-sale items, gift cards, customized products, and hazardous goods are **non-returnable**._
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## 2 How to Start a Return
1. Visit our **Returns Portal** (linked in the site footer).
2. Enter your order number and the email address you used at checkout.
3. Select the item(s) you'd like to return and your reason.
4. **US orders:** A prepaid USPS Ground Advantage return label will be emailed to you. A **$6.99 label fee** is deducted from your store credit.
5. **International orders:** Ship items back to our warehouse at your own expense using a trackable service.
**Important:** Packages sent back without first creating a return request through the portal will be rejected and returned to you.
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## 3 Store Credit
- Store credit is issued as a digital gift card **within 72 hours** of your return being marked "Delivered" by the carrier. Your credit never expires, so use it whenever you're ready.
- **Want a different size or color?** Use your store credit to place a new order!
- We **do not** offer exchanges or direct refunds to your original payment method except in the limited cases described below.
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## 4 Defective or Incorrect Items
If your item arrives **defective, damaged, or wrong**, email [**support@freedomravewear.com**](mailto:support@freedomravewear.com) within **7 days of delivery**.
- Attach clear photos and a quick description of the issue.
- If approved, we'll provide a prepaid return label **at no cost** and offer either a replacement, store credit, or a **refund to your original payment method** (processed within **3–5 business days** after we inspect the item).
Remember: quality issues may also be covered under our [**Lifetime Warranty**](https://freedomravewear.com/pages/lifetime-warranty).
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## 5 European Union — 14-Day Right of Withdrawal
Customers in the EU may cancel an online purchase **within 14 days of delivery for any reason**. To exercise this right:
1. Email [**support@freedomravewear.com**](mailto:support@freedomravewear.com) with your order number and a statement that you're withdrawing from the purchase.
2. Return the item(s) in new condition within 14 days of sending your notice.
3. We will issue **store credit** equal to the purchase price (shipping charges excluded) once we receive your return.
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## 6 Return Shipping Costs
- **U.S. orders:** A prepaid USPS Ground Advantage label is provided. A **$6.99 label fee** is deducted from your store credit.
- **International orders:** You are responsible for return shipping. We recommend using a trackable service. Original outbound shipping charges are non-refundable.
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## 7 Where to Send Returns (if instructed)
Freedom Rave Wear — Returns
1280 Activity Dr. Suite A
Vista, CA 92081
_Please do not send items to this address without first creating an approved return request through the portal._
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## 8 Need Help?
Our crew is here for you. Email [**support@freedomravewear.com**](mailto:support@freedomravewear.com) and we'll get back to you as quickly as possible.