Shipping policy

Thank you for shopping with Freedom Rave Wear (FRW). The details below explain how and when your order will leave our warehouse—and what to do if something goes wrong.

1 Fulfilment Schedule

In‑stock items ship within 24 hours (Monday – Friday, 8 AM – 5 PM PT).
Orders placed after 3 PM PT Saturday or on Sunday ship the next business day (USPS does not pick up after 3 PM Saturday or on Sunday).
Pre‑order or back‑order items will display estimated ship dates at checkout and in your confirmation email.

2 Carriers & Service Levels

We offer three shipping tiers—Standard, Expedited, and Express—through the major carriers listed below. Real‑time, carrier‑calculated rates are shown at checkout based on weight, dimensions, destination, and service selected.

Tier	Typical Services	Estimated Transit*
Standard	USPS Ground Advantage / First‑Class Package (≤1 lb)UPS GroundFedEx Ground / Home Delivery	3–7 business days (U.S.)
Expedited	USPS Priority MailUPS 2nd Day AirFedEx 2DayDHL eCommerce Expedited	2–4 business days (U.S.)
Express	USPS Priority Mail ExpressUPS Next Day Air Saver / Next Day AirFedEx Standard OvernightDHL Express Worldwide	1–2 business days (U.S.)1–5 business days (International)

*Transit times are estimates provided by the carriers and may vary during peak periods or due to customs processing.

For eligible destinations outside the United States we leverage Shopify Markets Pro, which offers door‑to‑door delivery using its global carrier network (typically DHL Express) and local last‑mile partners. The exact carrier and service level are displayed at checkout.

3 Order Tracking

A shipment‑confirmation email with a USPS tracking number is sent the moment your label is created. Track any time via:

“Track My Order” link in your email, or
Track My Order tab in the Site footer (auto‑populates your order number).

Occasionally carriers fail to scan a package at pickup or delivery. If tracking shows no movement for 72 hours, email support@freedomravewear.com with your order number and we’ll investigate.

4 Shipping Rates & Taxes

Shipping cost is calculated in real time based on package weight, dimensions, and destination. All charges appear on the final checkout page before payment.

Duties, Taxes & Shopify Markets Pro

Shopify Markets Pro destinations: Duties, VAT, and import taxes are calculated and collected at checkout—your parcel ships Delivered Duty Paid (DDP), so you will not be billed additional fees on delivery.
All other destinations: Duties and taxes are assessed by local customs upon arrival and remain the customer’s responsibility.

5 Back‑Orders & Split Shipments

If part of your order is on back‑order, we’ll ship the in‑stock items right away and automatically send the back‑ordered items once available at no additional shipping cost. You will receive separate tracking numbers for each parcel.

6 Insurance & Liability

Risk of loss transfers to you once we hand the package to the carrier (USPS, UPS, FedEx, or DHL).

Standard‐tier services (e.g., USPS Ground Advantage, UPS Ground, FedEx Ground) typically include no insurance or up to $100 of carrier liability, depending on the service.
Expedited and Express tiers generally include up to $100 – $200 of carrier liability coverage.
To insure the full value of your order, contact support@freedomravewear.com before your order ships and we’ll add supplemental insurance at published carrier rates.

If your iured package is lost, please reach out within 15 days of the last scan so we can file a claim on your behalf.

7 Delivery Estimates & Delays

Express‑tier services (USPS Priority Mail Express, UPS Next Day Air, FedEx Overnight, DHL Express Worldwide) come with a money‑back delivery guarantee from the carrier. All other services provide estimated transit times only. All other service levels provide estimated transit times and may be delayed by peak volumes or weather events.

We cannot refund shipping charges for delays caused by the carrier, customs, or events outside our control.

8 Address Issues & Returned Packages

Please double‑check your shipping address at checkout. Packages returned to FRW due to incorrect or incomplete addresses will incur a re‑shipping fee equal to the original rate. Unclaimed international parcels returned by customs will be issued a merchandise refund less original shipping cost.