Shipping Policy

Thank you for choosing Freedom Rave Wear! We know you're excited to get your new outfit—whether it's for your next festival or just because you deserve something amazing. Here's everything you need to know about how we get your handcrafted gear from our San Diego studio to your door.

1 Made-to-Order vs. In-Stock Items

Most of our pieces are handcrafted to order in our solar-powered microfactory, which means they're made specifically for you. Here's how it works:

• Made-to-order items take 7–10 business days for us to craft before they ship. You'll see this noted on the product page and at checkout.
• In-stock items ship within 24 hours (more on that below).

We know waiting can be tough, but here's why it's worth it: every piece gets our meticulous attention, quality control, and comes with a lifetime warranty. We're building you something that lasts festival after festival, wash after wash. Good things take a little time.

2 Fulfillment Schedule

• In-stock items ship within 24 hours (Monday–Friday, 8 AM–5 PM PT).
• Orders placed after 3 PM PT Saturday or on Sunday ship the next business day (USPS doesn't pick up after 3 PM Saturday or on Sunday).
• Pre-order or back-order items will display estimated ship dates at checkout and in your confirmation email.

3 Carriers & Service Levels

We offer three domestic shipping tiers (Standard, Expedited, and Express) through USPS, UPS, and FedEx. Real-time, carrier-calculated rates are shown at checkout based on weight, dimensions, destination, and the service you select.

*Transit times are estimates provided by the carriers and may vary during peak periods or due to customs processing.

International

We currently ship internationally to Canada, Australia, New Zealand, the United Kingdom, Switzerland, and all 27 countries of the European Union, with more destinations on the way. International orders ship Delivered Duty Paid (DDP): all duties and import taxes are calculated and included at checkout, so nothing is owed on delivery. Orders move via our global economy service with end-to-end tracking and typically arrive in 1 to 3 weeks, depending on destination and customs processing. Your exact shipping rate is shown at checkout based on weight and destination.

4 Order Tracking

A shipment-confirmation email with a tracking number is sent the moment your label is created. Track any time via:

1. "Track My Order" link in your email, or
2. Track My Order tab in the site footer (auto-populates your order number).

Occasionally carriers fail to scan a package at pickup or delivery. If tracking shows no movement for 72 hours, email support@freedomravewear.com with your order number and we'll investigate.

5 Shipping Rates & Taxes

Shipping cost is calculated in real time based on package weight, dimensions, and destination. All charges appear on the final checkout page before payment.

Duties & Import Taxes

• United States: No duties or import taxes. Sales tax is applied at checkout where required.
• International: Duties and import taxes are calculated and collected at checkout. Your parcel ships Delivered Duty Paid (DDP), so you will not be billed any additional fees on delivery.

6 Back-Orders & Split Shipments

If part of your order is on back-order, we'll ship the in-stock items right away and automatically send the back-ordered items once available at no additional shipping cost. You will receive separate tracking numbers for each parcel.

7 Insurance & Liability

Risk of loss transfers to you once we hand the package to the carrier (USPS, UPS, FedEx, or our international shipping partner).

• Standard-tier services (e.g., USPS Ground Advantage, UPS Ground, FedEx Ground) typically include no insurance or up to $100 of carrier liability, depending on the service.
• Expedited and Express tiers generally include up to $100–$200 of carrier liability coverage.
• To insure the full value of your order, contact support@freedomravewear.com before your order ships and we'll add supplemental insurance at published carrier rates.

If your insured package is lost, please reach out within 15 days of the last scan so we can file a claim on your behalf.

8 Delivery Estimates & Delays

Express-tier services (USPS Priority Mail Express, UPS Next Day Air, FedEx Overnight) come with a money-back delivery guarantee from the carrier. All other services provide estimated transit times only and may be delayed by peak volumes, weather events, or other circumstances beyond our control.

We cannot refund shipping charges for delays caused by the carrier, customs, or events outside our control.

9 Address Issues & Returned Packages

Please double-check your shipping address at checkout. Packages returned to FRW due to incorrect or incomplete addresses will incur a re-shipping fee equal to the original rate. Unclaimed international parcels returned by customs will be issued a merchandise refund less original shipping cost.

10 Questions?

Email support@freedomravewear.com or chat with us via the Help widget on any page—our team is available Monday–Friday, 9 AM–5 PM PT. We're here to help.

Circular Seller-Fulfilled Shipments

Orders placed through Circular, our pre-loved resale marketplace, ship differently from new FRW gear. Pre-loved items are fulfilled directly by the individual seller, not from our San Diego microfactory.

• Prepaid label: when an item sells, the seller receives a prepaid shipping label and must ship within 7 days using that label.
• Delivery tracking: every resale shipment moves on a tracked label, so you can follow it to your door the same way as any other order.
• If it is lost in transit: resale purchases are protected by the FRW Guarantee. If an item does not arrive, open a claim and we will make it right.
• If the seller does not ship in time: the order is cancelled and the buyer is refunded.

Full resale shipping rules and seller obligations are set out in the Circular Seller Terms.