Thunder Dome Harness

Taking Measurements

START YOUR STORE CREDIT RETURN OR EXCHANGE

Domestic Returns

We offer free exchanges for all U.S. orders. Returns can be processed for store credit but no refunds will be given.

Options

1. Exchanges
2. Store Credits

Both options have a 30 day period from the date of purchase.

Fees

1. Exchanges are free
2. Store Credits are sent via email

Eligibility

In order for any of the two options to be processed, product(s) must be in new condition with all tags and hygienic liners attached. If these are missing an additional restocking fee will be deducted from your store credit.

International Orders

Exchanges from outside the U.S. are not currently available through our automated system. You will need to ship the items back on your own to recieve a store credit:

Freedom Rave Wear

1260 Liberty Way Suite E Vista, CA

START YOUR RETURN/EXCHAGE

Processing

Most orders are shipped within 72 hours Monday - Friday 8 am - 5 pm.

Preorder items can take up to 3 weeks to ship. The size will be marked as "Pre-Order".

Made to order items may take up to 7 business days to ship. It will say made to order in the product description if the item is made to order. For any questions contact support@freedomravewear.com.

You can also email support questions you have about shipping times before you place an order.

Festival Order Deadlines

(Non preorder or made to order items ONLY)

First Class - 9 days before you leave for the event

Priority - 8 days before you leave for the event

Express - 4 days before you leave for the event

Carriers

We use USPS as our mail carrier. We also ship worldwide.

Shipping Rates

The shipping rate is based on the weight of your products and your location. The rate is calculated by USPS.

Order Tracking

You will be given a tracking number by email once an order is shipped. The order confirmation email will contain all relevant information regarding package tracking. If you do not receive a tracking number within 72 hours of placing your order, please notify us.

Note: From time to time, carriers fail to scan items when shipped. We will do our best to determine where your package is, however, once an order leaves our warehouse, we only have access to the tracking number. We cannot intercept shipments on your behalf.

Back Orders

If an item goes on backorder, we will ship you the part of your order that is in stock. When the item becomes available, we will send you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Shipping Transit Times

Delivery time varies by shipping method. The only shipping method that comes with a guaranteed time is express shipping. First-class and Priority Mail are estimated transit times and may take longer to be delivered. This is USPS policy, not FRW.

Insurance and Liability

Once a package is scanned by USPS, we are not responsible for where your parcel ends up. 

Route Shipping Insurance

Freedom Rave Wear is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. 

We HIGHLY recommend insuring every package with Route Shipping Insurance. Route Insurance can be purchased at the checkout, and the cost varies with the value of your order. Route Insurance will send you an email after you place an order with instructions on how to file a claim if a package is missing, lost, or stolen.

**Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.** 

International Orders & Customs

Purchasing shipping insurance is HIGHLY recommended for international orders. We will not be responsible for international customs duties, fees, or lost packages. Customs policies vary widely, so please check with your local customs office for more information. If an international order has not been scanned delivered after 30 days from the original order date, we will file an insurance claim on your behalf if you purchases insurance.