How can we help?

Log in and start a chat above. The team can pull up your tracking and shipping status in a few seconds. You can also check the shipping confirmation email for the carrier link.

Yes, as long as the order hasn’t shipped yet. Start a chat with the new address and we’ll update it on the order. If it’s already shipped, message us when the package arrives and we’ll help you get it routed correctly via the returns portal.

We accept returns on unworn items in original condition within 45 days of delivery. Start a return at the returns portal. Store credit only (no cash refunds, except for defective items). US returns ship free: the portal emails you a prepaid USPS label and the full value of your items comes back as credit. International customers ship back at their own expense.

Custom orders (custom combos) are final sale and are not eligible for store credit or returns.

Yes. If your order hasn’t shipped, start a chat and we’ll swap the size on the order directly. If it’s already shipped, use the returns portal to start an exchange once it arrives. US exchanges ship free with a prepaid return label. If the new variant costs more you’ll pay the difference at checkout; if it costs less you’ll receive the difference as store credit.

XS through 2X on most styles. Our 1X and 2X run a bit larger than a typical XXL, so check the size chart on each product page. Not sure between two sizes? Ask in chat with your usual size in another brand and we can help you pick.

In-stock items ship within 24 hours when ordered Sunday 2pm to Friday 8am PT. Made-to-order items take 7 to 10 business days to produce, then ship. Start a chat with your festival and the order details and we can confirm arrival. You can also check the estimated arrival date on any product page.

Yes. We ship internationally to Canada, Australia, New Zealand, the United Kingdom, Switzerland, and all 27 countries of the European Union, with more destinations on the way. Any duties and import taxes are calculated and included at checkout, so nothing is owed on delivery (Australian orders under AUD $1,000 have no import charges at all). International delivery is typically 1 to 3 weeks depending on destination and customs. Enter your address at checkout to confirm we ship to you.

Our paid membership: 15% off every order plus free U.S. shipping for a full year. On sale items you always get the better of the sale price or your 15%, never combined. Start a chat if you want a teammate to walk you through how it works.

All major credit and debit cards, Apple Pay, Google Pay, and Link. U.S. customers can also split payments with Klarna, Afterpay, or Affirm right at checkout (which plans appear can vary by cart size). Prices are in U.S. dollars; on international orders your bank converts at its standard rate. We’re working on adding local payment options for international customers.

Start a chat with your order number and the code. If the code was active when you ordered, we’ll issue store credit for the amount you would have saved (capped at $25 for instant credit; bigger amounts a teammate will sort by email).