How can we help?

In-stock items pack Monday through Saturday. Weekdays before 6:30am PT leave that morning. Saturday orders before noon PT leave that day. After those cutoffs, or on Sunday or a holiday, they pack the next pack day. Made-to-order items take 7 to 10 business days to produce, then ship. Start a chat with your festival and the order details and we can confirm arrival. You can also check the estimated arrival date on any product page.

Yes. U.S. Standard shipping is free on merchandise subtotals of $99 or more, automatically. No code or membership is required. Shipping charges, taxes, and package protection do not count toward the threshold. Below $99, the Standard rate is shown at checkout. Expedited, Express, and international shipping are not included. Style Pass members keep free U.S. Standard shipping without a minimum. Read our shipping policy.

Yes. We ship internationally to Canada, Australia, New Zealand, the United Kingdom, Switzerland, and all 27 countries of the European Union, with more destinations on the way. Any duties and import taxes are calculated and included at checkout, so nothing is owed on delivery (Australian orders under AUD $1,000 have no import charges at all). International delivery is typically 1 to 3 weeks depending on destination and customs. Enter your address at checkout to confirm we ship to you.

Track your order with your order number and the email used at checkout. No account is needed. You can also use the carrier link in your shipping confirmation email or start a chat for help.

Package protection is optional coverage from Onward. It’s added in your cart with its price shown, and one tap removes it before checkout. Covers loss, theft, and damage on the way to you. If a protected package is lost, stolen, or damaged, file a claim with Onward and we’ll help make it right.

If your order hasn’t shipped, start a chat with your order number and the new address. If it has already shipped, contact us to check the options for your order.

We accept returns on unworn items in original condition within 45 days of delivery. Start a return at the returns portal. Store credit only (no cash refunds, except for defective items). US returns ship free: the portal emails you a prepaid USPS label and the full value of your items comes back as credit. International customers ship back at their own expense.

Custom orders (custom combos) and mystery items are final sale and are not eligible for store credit or returns. If a mystery piece arrives damaged or we sent the wrong category, email support@freedomravewear.com.

Yes. If your order hasn’t shipped, start a chat and we’ll swap the size on the order directly. If it’s already shipped, use the returns portal to start an exchange once it arrives. US exchanges ship free with a prepaid return label. If the new variant costs more you’ll pay the difference at checkout; if it costs less you’ll receive the difference as store credit.

Available sizes vary by style. Check the size chart on the product page and compare your measurements with its ranges. XXL, 1X and 2X are different sizes. If you’re between sizes, ask in chat for help with that style.

All major credit and debit cards, Apple Pay, Google Pay, and Link. U.S. customers can also split payments with Klarna, Afterpay, or Affirm right at checkout (which plans appear can vary by cart size). Prices are in U.S. dollars; on international orders your bank converts at its standard rate. We’re working on adding local payment options for international customers.

Promo codes do not stack with items already on sale. Sale items stay at the sale price. The code applies to full-price items only. Gift cards and store credit still work.

Start a chat with your order number and the code. If the code was active when you ordered, we’ll issue store credit for the amount you would have saved on full-price items (capped at $25 for instant credit; bigger amounts a teammate will sort by email). Promo codes do not stack with items already on sale, so sale lines would not have gotten extra off.

Our paid membership: free U.S. shipping on every order plus +1X Glow points on every piece for a full year. Members who joined before October 20, 2026 keep their 15% off until their membership year ends. Start a chat if you want a teammate to walk you through how it works.