At Freedom Rave Wear, we stand proudly behind the quality and durability of our products. That's why we're thrilled to offer our customers a Lifetime Warranty on every purchase. We're committed to ensuring that you can dance, party, and express yourself without any worries about your outfit.
What does the Lifetime Warranty Cover?
Our Lifetime Warranty covers all manufacturing defects in materials and workmanship when used in normal conditions and for the purpose intended. This includes problems like stitching coming undone, faulty zippers, broken straps, or fabric defects.
Please note that this does not cover damages caused by accidents, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
How does it Work?
If you discover a defect in one of our products, simply reach out to us with a detailed description of the issue and pictures showing the defect. Our dedicated customer service team will review your claim and guide you through the next steps.
If your claim is approved, we will either repair the item at no charge, exchange it for the same item (subject to availability), or offer you a product of equal value if the same product is not available.
Please note that customers are responsible for all shipping charges related to warranty claims. We will cover the shipping cost for the replacement or repaired item back to you.
Exclusions & Limitations
This warranty only applies to products purchased directly from Freedom Rave Wear or an authorized dealer. Second-hand items, items bought through unauthorized resellers, or items used for commercial purposes are not covered.
Remember, our warranty is a testament to our confidence in the quality and durability of our products. We're here to ensure you have the best festival experience possible, from the moment you step into your Freedom Rave Wear gear, to the last beat of the music.
Enjoy the rave with peace of mind.
The Freedom Rave Wear Team