FULFILLMENT: In-stock gear ships within 24 hours (Monday–Friday). Orders placed after 9AM Friday or on the weekends ship the next business day.
TRANSIT ESTIMATES: Standard (3–5 business days), Expedited (2–3 business days), and Express (1–2 business days). Note: USPS/UPS/FedEx estimates are not guaranteed.
ONWARD PACKAGE PROTECTION: Opt-in at checkout to secure your shipment against loss, damage, or theft. This premium tier includes 6% cashback in store credit on your order and carbon offsets to neutralize the shipping footprint.
TRACKING & BACK-ORDERS: Tracking numbers are transmitted via email once the label is generated. Back-ordered items ship automatically at no additional cost as soon as they are available.
INTERNATIONAL: Duties and taxes are collected at checkout for Shopify Markets Pro destinations (DDP). For all other regions, local customs fees are the customer's responsibility.
LIABILITY: Risk of loss transfers to the customer upon carrier handoff. Standard shipping includes limited liability ($100–$200); ensure your vault assets are fully protected by opting into Onward or contacting support for supplemental insurance.
ADDRESS ACCURACY: Verify your coordinates at checkout; packages returned due to address errors require a re-shipping fee.